RESERVE

Sales and cancellation/return policy

BOOK ON TIME TOUR AND REGISTER ON THE WEBSITE AND/OR APP

In order to make reservations through the Website and/or App, the User will have to provide their personal data (name, surname, email and telephone number), or, where appropriate, the data of the person on whose behalf the reservation is made. reserve the activity or transfer, so that Time Tour can make the reservation requested by the User.

In addition, Users may also create a User account by completing the registration form that the Website and/or App makes available to them. Through this account, the User will create a profile that will allow them to have a private area through which they can manage all reservations made through the Website and/or App.

Under these General Conditions, Users declare to provide true, accurate, current and complete data about their identity, or, where applicable, about the person on whose behalf the activity or transfer is reserved. In this sense, Users will be responsible for the accuracy of the data provided to Time Tour and any consequences that may arise from errors in the information provided.

Users will have full responsibility for the use of their account. Consequently, they will be responsible for the adequate custody and confidentiality of the User name and/or passwords that allow access to their account, and they undertake not to transfer their use to third parties, whether temporary or permanent, nor to allow their use. access to third parties.

In accordance with the above, Users must immediately notify Time Tour to www.timetour.com/en/contact/ any improper use of your User name and/or password, due to circumstances such as theft, loss or unauthorized access to them, in order that Time Tour may proceed to cancel or block and/or disable you as soon as you become aware of the improper use of your User Account. As long as such facts are not communicated, Time Tour will be exempt from any liability that may arise from the improper use of User names or passwords by unauthorized third parties.

The activity recommendation system Time Tour used to offer Users the best experiences is based on the following parameters:

  • Number of reservations.
  • Availability.
  • Profitability.
  • Assessment.

However, Users can select certain filters or criteria in each city in which they wish to carry out an activity in order to obtain results that are in line with their own tastes, parameters and expectations.

SPECIFIC CONDITIONS ON THE BOOKING OF ACTIVITIES, EXCURSIONS AND GUIDED TOURS

The reservations that each User makes through the Website and/or App are subject to the specific conditions that apply to each activity, excursion or guided tour. The User may find these conditions in the description sheet of the Website and/or App for each of these services, as well as in the confirmation email sent to them Time Tour once you have made the reservation.

 General conditions applicable to all reservations.

Generally, the reservation of the activities, excursions and guided tours that it promotes Time Tour through the Website and/or App is subject to the following conditions:

  • The dates and times of the activities, excursions and guided tours published on the Website and/or App have been pre-established by the Suppliers and do not allow any type of modification in this regard. It would only be possible to modify the date and time of an activity, excursion and guided tour if the User has contracted a private service, in which case they will have to comment on this issue directly through the contact web form available at www.timetour.com/en/contact/. In any case, the response of
    Time Tour will depend on the applicable conditions of each Supplier.
  • Users may modify their reservation data as long as the conditions of the activity, excursion and/or guided tour allow it. In order to make this modification, the User may access through a link provided in the reservation confirmation email or directly in the panel available in their User Account within the “Reservations” section.
  • The minimum advance notice for each reservation varies depending on the activity, excursion and/or guided tour you wish to reserve. This specific aspect can be seen in the activity itself on the Website and/or App. Time Tour informs you that it is not possible to reserve an activity less in advance than indicated on the corresponding activity sheet.

To book a private activity, excursion or guided tour, please contact Time Tour through the contact form available in the following link: www.timetour.com/en/contact/.

Specific conditions related to the information of the activity, excursion and/or guided tour reserved

The meeting point, date, time, duration and all the information necessary to enjoy the reserved activity, excursion and/or guided tour is detailed in the description sheet of each service, on the Website and/or or App, as well as in the confirmation email I send you Time Tour to the User once the reservation is made.

In the confirmation email, in addition to providing all the information about the reserved service, Time Tour may provide the User with proof or reservation voucher for the contracted activity, excursion and/or guided tour or Time Tour will inform the User about receipt of an email from the Provider with the receipt so that the User can present it to the Provider prior to the start of the activity or once it is completed, according to the conditions established by the Provider.

It is essential that Users are punctual and show up at the meeting point at the time and date indicated on their voucher, since all activities, excursions and guided tours are scheduled to leave at a specific time and it is not possible to modify the time. start.

The duration of the activities, excursions and guided tours published on the Website and/or App are for reference only and may vary slightly depending on the development of the service itself, or due to any factor external to the Provider and/or Time Tour such as, for example, inclement weather, road traffic problems, strikes, etc.

If, once at the destination, Users have any questions in relation to the reserved service, and in particular, with the meeting point of the activity, excursion or visit, Users may contact the Provider at the contact telephone number that appears. in the bonus he gave him Time Tour at the time of booking confirmation.

Time Tour informs you that the Supplier may require you to deliver the voucher that accredits the reservation of the activity prior to the start of the activity. Time Tour will not assume any responsibility if the User does not present said voucher to the Provider.

ECONOMIC CONTRACT CONDITIONS

The contracting of the reservation of the services
Time Tour it will be considered formalized once the Users have completed and accepted the activity or transfer reservation form and it has been confirmed, after having correctly completed the reservation process and the payment has been correctly made.

The prices will be those indicated by Time Tour at the time of booking the activity or transfer chosen by the User. All services are immediate confirmation and are paid at the time of booking by bank credit or debit card (Visa or Mastercard).

In general, Time Tour makes full payment through the Website or App for the activity, excursion, guided tour and/or transfer booked by the User. However, there are certain services whose Providers allow that, at the time of booking, the User pays a part of the total service and that, at the time of enjoying the activity, excursion, guided tour or transfer, the User makes the payment of the remaining amount. In any case, this aspect depends on the conditions of each Supplier.

These prices are expressed in Euros including taxes, and the total amount will be indicated at the time of final confirmation of contracting the service.

In general, Time Tour will not apply discounts on the provision of its services, unless this is established in the conditions of the corresponding activity, excursion, guided tour and/or transfer.

After contracting the reservation, Users will receive a confirmation email where payment for the contracted service will be confirmed and a purchase receipt for the contracted services will be provided. The User must take into account that said purchase receipt is not equivalent to the issuance of the invoice corresponding to the contracting of the services. The User may request the invoice once they have formalized their reservation through the Website and/or App.

The User may download from the Website and/or App the documentation relating to the contracting of the services provided by Time Tour. In some cases, the documentation necessary to carry out the excursion or activity will be sent via email to the User by the Service Provider. In the event that the reservation is canceled in accordance with what is indicated in the cancellation section of these General Conditions, Time Tour will proceed to issue the appropriate corrective documents for the User.

When the provision of the services contracted by the User takes place outside the national territory Time Tour will issue a purchase receipt and the Users will have the possibility of requesting the Suppliers to issue the invoice within a maximum period of ten (10) calendar days, from the date on which the User’s enjoyment of the services provided by the Company ended. the Supplier. In the event that the User does not request the invoice from the Supplier once the aforementioned period has expired, the Supplier will not have the obligation to issue said invoice, expressly exempting the User from Time Tour for any issue that arises from this exclusive management between the User and the Provider.

In the event that the services are presented within the national territory, Time Tour will issue an invoice for the provision of services as intermediaries in the name and on behalf of others of the Supplier, under the provisions of Additional Provision 4 of Royal Decree 1619/2012, of November 30, which approves the Regulation by the that billing obligations are regulated.

You must notify Time Tour any improper or fraudulent charge on the card used for the purchase through www.timetour.com/es/en/contact/, in the shortest period of time possible so that Time Tour can carry out the appropriate procedures.

In order to offer you Klarna payment methods, we may pass to Klarna your personal data in the form of contact information as well as your order details in the checkout process, in order for Klarna to assess whether you qualify for their payment methods. and also adapt the payment methods available to you. Your transferred personal data is processed in accordance with Klarna’s privacy notice.

Activities booked through actions or transactions with indications of being fraudulent may be canceled by Time Tour.

CANCELLATION POLICY

Without prejudice to the User’s rights regarding cancellations of package travel services to which the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the Law, apply. General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “General Law of Consumers and Users”), each of the services promoted by Time Tour on the Website and/or App (activities, excursions, guided tours and transfers) has a specific cancellation policy, which the User can consult in the activity description sheet (on the Website and/or App), as well as in the confirmation email that Time Tour send you once you have made the reservation.

Therefore, specific cancellation conditions will apply to each service, which will establish the cancellation period and whether there is any type of penalty or not.

Ultimately, Time Tour will manage cancellations in accordance with the cancellation policy of each activity, excursion, guided tour and/or transfer.

In the event that the Provider does not have availability for the reserved date, the User will be informed and, whenever possible, an alternative date and time will be offered. If the User does not receive a response within the period established by the Provider or if the proposed alternative is rejected, the reservation will be canceled and the amount will be immediately refunded to the User. In any case, Time Tour will issue the appropriate corrective documentation.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL CONDITIONS OF USE, USERS DECLARE THAT THEY HAVE READ AND EXPRESSLY ACCEPTED THIS CANCELLATION POLICY AND AGREE WITH THE CANCELLATION CONDITIONS OF THE ACTIVITY, EXCURSION, GUIDED TOUR AND /OR TRANSFER YOU BOOK THROUGH THE WEBSITE AND/OR APP.

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